Terms & Conditions

Carmi Automotive Detail provides professional mobile auto detailing and car wash services at the customer's home, workplace, or approved location.

Services include interior and exterior detailing, deep cleaning, and add-on specialty services.

All services depend on technician availability, location, and weather conditions.

Scheduling a Service

• Appointments can be booked through the website, by phone, or via email.
• A booking is confirmed once a confirmation message is received.
• Carmi Automotive Detail reserves the right to decline or modify bookings in case of emergencies, weather issues, unsafe working environments, or circumstances outside of control.

Rescheduling

• Rescheduling is free of charge when done before the appointment time.
• Rescheduling can be done by contacting Carmi Automotive Detail through phone, SMS, or email.

Customer time and technician schedules are valued. The following cancellation terms apply:

• 24+ hours before appointment: Free cancellation
• Less than 24 hours before appointment: A 20% cancellation fee applies

The fee is calculated as 20% of the total booked service amount. No rescheduling fees apply.

Flat-Rate Pricing

• Carmi offers flat-rate package pricing — one set price covers the vast majority of vehicles, with no surprise charges.
• Current package prices are listed on the website or provided directly by the team.

Oversized or Heavily Soiled Vehicles

• Flat-rate prices cover standard vehicles in normal condition.
• Oversized vehicles (large trucks, vans, SUVs with third-row seating, or commercial vehicles) or vehicles that are heavily soiled — with excessive dirt, mud, sand, salt, pet hair, staining, or odor — may require an adjusted price.
• Any adjustment is quoted fairly and clearly before work begins, and no service is performed at a higher price without the customer's prior approval.

Add-on Services & Additional Fees

• Add-on services are available at flat rates and include headlight restoration, engine bay detail, pet hair removal, odor removal, spray ceramic shield, wax, polish, and minor scratch & swirl removal.
• Additional charges may apply for excessive dirt, sand, mud, or salt buildup; pet hair removal; stain or odor treatment; or biohazard cleaning (vomit, urine, blood, etc.).

Travel Fee

• A travel fee may apply to bookings outside the standard service area.

Payment Methods

• Customers can pay securely online via debit or credit card using the payment link, or choose to pay by cash.
• Payment is due at the time of service unless otherwise agreed in writing.

Customer satisfaction matters. If a customer is not fully satisfied with the result:

1. Notify Carmi Automotive Detail within 48 hours of service completion with photos or videos if possible.
2. A courtesy follow-up visit will be scheduled to address and fix the concern.
3. If after the follow-up visit there is still dissatisfaction, a refund may be requested for the portion of the service not completed correctly.

Full refunds are not issued if a portion of the service was delivered correctly.

Refunds do not apply if the vehicle's issues are due to old, damaged, worn-out, or non-restorable materials.

To ensure smooth service, customers must:

• Provide safe access to the vehicle and enough working space at the location.
• Remove personal belongings before service.
• Ensure the vehicle is unlocked or keys are provided to the technician.

Carmi Automotive Detail is not responsible for lost or damaged personal items left inside the vehicle.

Utmost care is taken while handling customer vehicles. However, Carmi Automotive Detail is not liable for:

• Pre-existing damage, scratches, rust, faded paint, wear & tear, or weak materials
• Damage caused by old or brittle interior parts, trims, seals, leather, or upholstery
• Water leakage in vehicles with existing seal or weather-strip issues

Any concerns must be reported immediately after service. See the full Liability Policy for complete details.

Mobile detailing is weather dependent.

If weather prevents service from taking place or affects completion, Carmi Automotive Detail will:

• Reschedule at no extra cost
• Extreme temperatures or rain may limit the effectiveness of certain treatments, and the best alternatives will be advised when necessary.

Customer information is collected only for booking, communication, and service purposes. Data is not sold or shared with third parties. The full Privacy Policy outlines how customer data is handled.

Carmi Automotive Detail may update these Terms at any time. Continued use of the services constitutes acceptance of the updated Terms.

• Legal Business Name: Carmi Automotive Detail
• Country of Operation: United States of America
• Service Area: Morrilton, Conway, and the River Valley

For questions or concerns regarding these Terms:

• Email: contact@carmiservices.com
• Phone: 501-289-3883

Carmi Automotive Detail appreciates customer trust and looks forward to providing exceptional mobile car detailing service.